Terms & Conditions
PLEASE CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS AS THEY CONTAIN IMPORTANT INFORMATION CONCERNING YOUR RIGHTS AND OBLIGATIONS. THESE TERMS INCLUDE VARIOUS LIMITATIONS AND EXCLUSIONS ,DEFINING ABERENTO’S LIABILITY IN CERTAIN CASES, DETERMINING THE JURISDICTION AND AUTHORITIES ON MATTERS OF CONFLICT RESOLUTION, AS WELL AS THE APPLICABLE LEGISLATION TO ABERENTO SERVICES.
TERMS AND CONDITIONS APPLICABLE TO THE USERS CONSTITUTE A LEGALLY BINDING AGREEMENT BETWEEN THE USER AND ABERENTO. BY ACCESSING, READING OR USING THE MATERIALS OR SERVICES ACCESSIBLE ON OR VIA THE “WEBSITE” OR OTHER WEBPAGES OR APPLICATIONS, THE USER DECLARES THAT HE/SHE ACKNOWLEDGES AND ACCEPTS THESE “TERMS AND CONDITIONS” AS BEING EQUIVALENT TO A SIGNED LEGALLY BINDING AND WRITTEN DOCUMENT.
The use of any website owned by ABETEC (T) LIMITED, of the Contents, Application and/or the Services, confers the status of User and implies full and unreserved acceptance, by the User, of the applicable Terms and Conditions each time the User accesses the Contents or Application.
ABERENTO reserves the right to modify these Terms and Conditions at any time. Any changes made to these Terms and Conditions that may affect the rights of the User will be communicated on the Website, Application, or via email. We suggest that you frequently review these Terms and Conditions, so as to be aware of their scope and of any changes that have been made, as you are legally obliged by these conditions. By accessing the Websites or Application owned by ABERENTO, following the publication of notice of such changes or updated versions, you agree to comply with the new terms. The User is aware that the access and use of the Website and/or the Contents is done under his/her sole and exclusive responsibility. Some services of the Website or the ABERENTO Application may be subject to specific conditions that, where appropriate, replace, complete and/or modify these Terms and Conditions. The provision of the service at the request of the User, implies the express acceptance of the applicable specific terms and conditions.
The access, registration, browsing, use, storage and/or downloading of materials and/or use of the services of any Website and/or Content of ABERENTO by minors (under 18 years) is prohibited. The User, while accessing or using any Website and/or Content of ABERENTO declares to be at least 18 years of age and to hold enough legal standing to execute a legally binding agreement acknowledging as well ABERENTO’s right to retain any payment made in exchange for the provision of the Services, as a consequence of not complying with the present Terms and Conditions. In any case, it will be the users responsibility to verify that they hold the legal capacity to execute any agreement in conformity with the legislation where the Property is located.
ABERENTO offers an Online Platform that connects Property Owners or managers (hereinafter “Owner/s”) with Tenants (as defined below), who wish to reserve such Property for a lease for medium to long-term periods (hereinafter, jointly, Services). These Services can be found on https://www.aberento.co.tz and other websites, applications for mobile and other devices, through which ABERENTO offers its Services. ABERENTO does not offer touristic Property.
ABERENTO is not a touristic operator nor a platform whose main purpose is to act as an intermediary to offer touristic Property. The platform does not qualify in any case whatsoever as tourism promotion channel.
- KEY TERMS
“ABERENTO” means an online platform for real estate developed and owned by ABETEC (T) LIMITED, a company incorporated under the Laws of The United Republic of Tanzania.
“ABERENTO Content” means all that which is provided by ABERENTO via its Platform, Application and services, including any content authorised by a third party.
“Content” means text, graphics, images, music, software, audio, video, information and any other material published on the Platform or Application.
“Platform / Website” means any of the domains owned by ABERENTO through which ABERENTO allows the Users to use or browse the Online Platform.
”Application” means any Application owned by ABERENTO available for mobile devices allowing Users to gain access to the services available through the Website.
“User” means any person who uses the Website or Application owned by ABERENTO.
“Tenant” means the person requesting a reservation for the Property via the Platform, Application or services and/or who is residing at an Property and who is not the Owner of the same Property.
“Owner” means the person or entity that has entered into an Agreement with ABERENTO to publish an Advertisement for the Property on the Platform, in order that a Tenant may make a reservation for the Property via the Platform. Owners may be either individuals or legal entities, or any other entity that is the owner or manager to enter into a Lease Agreement for the Property on their own behalf or for a third party for a lease for medium to long-term period. If the Owner is a legal entity, the individual making use of ABERENTO services accepts this Terms and Conditions on behalf of the Owner and confirms the he/she holds enough legal standing to fulfill any obligations on its behalf.
“You” means the User, Tenant or Owner (as appropriate).
“Advertisement” means the publishing of the Property by the ABERENTO staff, by Agreement between the ABERENTO staff and the Owner, in order that it be made available for reservation on the Platform.
“Property” means the residence, flat, house, lodging or room that the Owner publishes on the ABERENTO Website, in order that the Tenant may make an online reservation.
“Tenancy Agreement” means the Private Lease Agreement signed by the Owner (as the lessor) and by the Tenant (as the lessee), to which ABERENTO is not party.
“Move-in Date” means the date in which the Tenant indicates, at the time of making the reservation, he/she will begin occupying the Property.
“Reservation Fee” means that which is paid by the Tenant to ABERENTO when making a reservation for the Property via the Platform or Application and after the reservation has been confirmed by the Owner. (See section on Fees; please check if there is any specific information which applies in your territory in Clause 11 “Applicable Local Regulations”)
“First Payment” means that which is transferred by the Tenant when making a reservation for the Property via the Platform or Application and after the reservation has been confirmed by the Owner. (See section on Fees; please check if there is any specific information which applies in your territory in Clause 11 “Applicable Local Regulations”)
“Service Fee” means a percentage of the Total Contract Value that ABERENTO will charge the Owner for the provided services. (See section on Fees)
“Reservation Request” means that made by the Tenant to make a reservation for the Property. This is done when clicking on the “Book Now” button and after completing the reservation form. Both the Reservation Request and the form are processed via email, along with all the requested information, by the Owner receiving them. Also, the Reservation Request contains the Move-in Date, the Move-out Date and the amount for the First Payment.
“Tax” or “Taxes” means the Value Added Tax (VAT) and any other applicable municipal, autonomous community or state tax.
- USE OF THE PLATFORM, APPLICATION AND SERVICE
The Platform and Application are used by the Tenants to make a reservation for Property arrangements that are for medium to long-term periods. Property is published on the Platform or Application by the ABERENTO staff upon the request and approval of the Owners, through the use of the technology required for this purpose. ABERENTO IS NOT AN OWNER, MANAGER OR REAL ESTATE AGENT AND ABERENTO DOES NOT POSSESS, SELL, RESELL, FURNISH, RENT, SUBLET, MANAGE, NOR DOES IT CONTROL, THE PROPERTIES IN ANY MANNER WHATSOEVER.
ABERENTO’s responsibilities are limited to:
- a) Providing the Platform, Application and services.
- b) Once the Reservation has been accepted by the Owner, accept on the Owner’s behalf the First Payment charged by AbeRento to the Tenant. This payment may be transferred to the Owner after deducting the Service Fee plus Value Added Tax (VAT). ABERENTO will not received any additional payments after the Reservation has been confirmed by the Owner. The Owner is solely responsible for collecting rent payments from the moment the Reservation is confirmed and the abovementioned payment has been transferred.
- PROPERTY LISTING
Note: Please check if there is any specific information which applies in your territory in Clause 11 “Applicable Local Regulations”.
All Advertisements on the Platform, Application and services are prepared and verified by ABERENTO.
Owner will make an appointment with the ABERENTO staff to take photos and to verify the main features of the Property. The Owner agrees that the ABERENTO staff may access the Property for the purpose of taking photos, drawing floor plans, taking videos or any other advertising material that ABERENTO requires.
Floor plans published in an Advertisement are suggestive and serve as an explanatory feature. There is no guarantee that the dimensions depicted on the floor plans are accurate. ABERENTO will not be responsible in any manner for any inaccuracies found on the floor plans.
The Owner undertakes to provide all the necessary information requested by ABERENTO, which includes, but not limited to, the Property’s location, capacity, size, features and availability, including the price and all that pertaining to the payment terms.
Any modification in the monthly lease of the Property, as well as any information related to the payment terms published in the Advertisement, shall always be determined at the Owner’s sole discretion. Any request to modify or amend the Advertisement shall be requested by the Owner to ABERENTO, who shall made them effective within a maximum of seven (7) business days since the request was made.
Furthermore, the Owner declares and accepts that all the information provided to ABERENTO is true, correct and updated, pledging to inform ABERENTO of any changes without undue delay. In relation to the above, the Owner shall provide without undue delay any kind of document requested by ABERENTO for the purpose of verifying ownership of the Property or compliance with any other legal or contractual requirements.
Advertisements are prepared by a qualified and professional ABERENTO staff member and at no time by the Owner.
The Advertisements and audio-visual material are created free of charge for the Owner. The Owner will grant his/her authorisation to approve the publication for the advertisement and will accept these Terms and Conditions. Once the Advertisement is created, the Owner will have three (3) calendar days since communication by ABERENTO to duly notify any disagreement with its content. Otherwise, after that time, it is understood that the Owner agrees with the content of the Advertisement created and therefore accepts ABERENTO’s Terms and Conditions. The Owner acknowledges and accepts that once the Tenant makes a reservation for the Property, the price of this reservation cannot be amended.
ABERENTO reserves the right to discretionary evaluate the Advertisement of Propertys and the acceptance of Reservations if there is a minor living in the property. If the Owner does not expressly reveal this fact, he/she acknowledges ABERENTO’s right to retain or claim any payment made in exchange for the provision of the Services, as an indemnity for breach of these Terms and Conditions.
ABERENTO guarantees the features of the Property at the date in which they were verified by ABERENTO. Tenants acknowledge and accept that the Property that they make a reservation for had been verified on a date that was before and not the same as the date of the reservation and that the features of the Property may differ from the conditions verified by ABERENTO at a time before the reservation. Nevertheless, the Owner shall maintain the Property in a similar condition to that depicted in the advertisement. If the event that the conditions of the Property differ significantly from those of the advertisement, ABERENTO reserves the right to withdraw the Advertisement for such Property from the Platform, Application or services, notwithstanding the capacity to retain or claim from the Owner any payment made in exchange for the provision of the Services,as an indemnity for breach of these Terms and Conditions.
In the event of any discrepancies existing between the content of the Advertisement and ABERENTO’s Terms and Conditions, the latter shall prevail. ABERENTO reserves the right to deny the publication of an Advertisement which, at its sole discretion, breaches or does not comply with these Terms and Conditions or any legislation in place.
ABERENTO shall be entitled to refuse registration on the Platform to any User, Owner or Tenant, at its discretion and without prior notice.
ABERENTO WILL REMAIN THE OWNER OF ALL COPYRIGHTS OR ANY OTHER INTELLECTUAL PROPERTY FOR THE AUDIOVISUAL AND ADVERTISING MATERIAL AND ONLY ABERENTO HOLDS THE RIGHTS FOR ITS USE. IN THE EVENT THAT THE OWNER, OR A THIRD PARTY, USES SUCH MATERIAL OWNED BY ABERENTO WITHOUT HAVING WRITTEN CONSENT TO DO SO, ABERENTO RESERVES THE RIGHT TO DEMAND THE CESSATION OF THE USE OF SUCH MATERIAL AS WELL AS TO ADDITIONALLY CLAIM THE CORRESPONDING DAMAGES AND/OR INDEMNITY AS A RESULT OF NON-COMPLIANCE WITH THIS CLAUSE.
In the event that the Owner provides any audio-visual material of the Property, he/she authorizes ABERENTO to publish it on the Advertisement and expressly accepts the temporary assignment of its copyright or any other existing intellectual property rights over the audiovisual and advertising material generated for the publication of the Advertisement and guarantees that they do not contravene any third-party intellectual property rights, in accordance with the provisions of this clause.
The audio-visual material provided shall be exclusively of the Property and shall not contain any references to personal data nor will there be any people in it. ABERENTO reserves the right to remove said material at any time from the Advertisement without prior notice to the Owner. The Owner is entitled to request at any time the removal and/or deletion of the provided pictures through written communication to ABERENTO, who shall then remove and/or delete them from the website owned by ABERENTO. ABERENTO shall not be liable for the removal of the pictures in any other third-party websites or platforms.
In any case, the Owner expressly accepts and authorizes ABERENTO to publish the Advertisement of the Property in every website of ABERENTO Group. Likewise, the Owner authorizes ABERENTO, with the purpose of obtaining the maximum spread of the Advertisement, to its publication in third-party websites external to ABERENTO Group.
Where required by the applicable regulations in the place where the Property is located, the Owner shall obtain a registration number assigned to the Property, according to the conditions and requirements imposed by the regulation in force at any time. The registration number for the Property, where appropriate, shall be published in the Advertisement and/or provided to the relevant authority that requires it, as well as any other authorization, permit or documents legally required.
The Owner shall maintain the legally required conditions of the Property in order to keep the registration number updated and in force, as well as any other permit, authorization or legal requirement. ABERENTO shall not be liable for any claim arising from the breach of the foregoing and is entitled to claim from the Owner for any damage arising, directly or indirectly, as a consequence of the inaccuracy or incorrectness of the registration number of the Property or the lack of any other regulatory requirement. The Owner undertakes to notify ABERENTO without undue delay of any change that affects his or her ability to offer the Property for rent.
In the event the Property offered the the Platform is being subleased, the Owner or sublessor, in accordance with the definitions of these Terms and Conditions, guarantees that he/she has the necessary permits and authorisations to sublease the Property, in conformity with the applicable regulations, exonerating ABERENTO from any liability for non-compliance of any legal requirements.
- RESERVATION PROCEDURE
Note: Please check if there is any specific information which applies in your territory in Clause 11 “Applicable Local Regulations”.
The Tenant, when deciding the Property that he/she desires to make a reservation for, shall provide the information requested by ABERENTO via ABERENTO’s Platform or Application, and ABERENTO will provide detailed information about the Fees (see section on Fees), where the Tenant authorises such to be retained by ABERENTO, in the event that the reservation is accepted by the Owner, through the payment methods available on the Platform or Application.
Once this information is complete, the Tenant will receive an automatically generated email with a summary of the reservation and its corresponding reference number. Following this, ABERENTO will then send a reservation request to the Owner, who will have 12 working hours to either accept or reject the reservation. In the event that, after 12 working hours, ABERENTO has not received a response from the Owner, ABERENTO will deem that the reservation request has been rejected.
When making a Reservation Request via the Platform, Application or Services, we will provide the Owner with the following:
- a) Information on the Tenant: age, nationality, company, university, profession, education and any other information that the Owner specifically requests.
- b) A link to the ABERENTO webpage where the Property is published.
In the event that the Owner accepts the reservation requested by the Tenant, ABERENTO will retain the First Payment and the Reservation Fee, and forward an email to both the Owner and the Tenant confirming the reservation and put both the Parties in contact with each another. From this moment, the Owner will be responsible for providing all the necessary information for the Tenant to access the Property.
The Owner acknowledges that he/she is solely responsible for any Advertisement he/she approves for publication and that he/she has the full right to make available and authorise the reservation of the advertised property.
Furthermore, the Owner will ensure that after accepting a reservation, the Owner will:
- a) not infringe on any Agreement entered into with a third party and
- b) undertake (i) to be compliant with all laws, tax requirements and any other rule or regulation applicable to any Property published in an Advertisement and (ii) to avoid any dispute arising on the basis of third-party rights.
ABERENTO will not assume any liability for any breach, by the Owner, of the applicable laws, rules or regulations. ABERENTO reserves the right, at any time and without prior notice, to remove the publication or to disable access to any Advertisement, for any reason and at its own discretion, including any Advertisement that ABERENTO deems to be challengeable before the courts law for any reason.
Both the Owner and the Tenant acknowledge and agree that ABERENTO shall not, in any way, act as an insurance agent or agent of any kind on behalf of the Owner. Notwithstanding the foregoing, ABERENTO acts as an intermediary authorised by the Owner to exclusively accept and receive the First Payment from the Tenant for the reserved Property and, after deducting the Service Fee and the corresponding Value Added Tax (VAT), transfer such payment to the Owner.
ABERENTO shall provide the Owner with certain information on the Tenant intending to make the reservation and who has provided and authorised the information for this purpose. Both the Owner and the Tenant acknowledge and accept that they are responsible for their own actions and any non-disclosure of information in this regard.
While using the Platform, Application or services, you agree that any legal action or claim arising as a consequence of the acts or omissions of the Owner, Tenants or third parties resulting in injury will be filed exclusively against the party in question, and you agree to hold ABERENTO harmless against any action Legal or claim with respect to such omissions.
ABERENTO advises that Owners take out the appropriate insurance for their Property.
ABERENTO will not be responsible for the removal or theft of any object found inside or outside the leased Property.
ABERENTO is a Platform used to make online Reservations for Property and, accordingly, it does not provide any inspection service for the Property, nor does it have a copy of the keys for the Property.
*Note: From the 1st of October 2019, all bookings confirmed on the AbeRento platform for London generate a standard agreement (either an Assured Shorthold Tenancy and Licence To Occupy) sent electronically to both the Landlord and the Tenant for signature.
ABERENTO provides this service at no cost to its users. The template agreements have aim at incorporating industry’s best practices.
ABERENTO recommends its users to seek independent legal advice before signing the agreement in case they have doubts about their own rights and obligations in regards to the bookings they receive from the AbeRento platform.
ABERENTO’s relationship to these agreements is that of a trusted, disinterested third party.
ABERENTO disclaims any representations of any kind regarding the agreements. It is the Tenant and Lister responsibility to assess all associated risks with these agreements.
Note: Please check if there is any specific information which applies in your territory in Clause 11 “Applicable Local Regulations”.
The minimum reservation period made via the Platform or Application is for one week (7 days), where the Owner may specify a longer minimum period.
The Owner will decide the type of Contract that will apply to the Property, being able to choose among the following types: daily, fortnightly or monthly.
When the Tenant makes a reservation that has been confirmed by the Owner, he/she will make a transfer to AbeRento for the First Payment and the corresponding Reservation Fee, via the payment methods available on the Platform or Application.
The “Reservation Fee” is a percentage of the Total Contract charged by ABERENTO to the Tenant for the provided services.
The “Total Contract Value” is the total price of the reservation for the rental property, which will vary according to the total duration and set price for each day for its duration.
The “Service Fee” is a percentage of the Total Contract Value that ABERENTO will charge the Owner for the provided services. The Service Fee will be deducted from the First Payment.
ABERENTO will only transfer the First Payment, minus the Service Fee, to the Owner immediate after confirmation by the Owner and payments being made by the Tenant, provided that the Tenant has not informed ABERENTO of any Significant Deficiency (see Section 7. MOVE-IN POLICY)
In any event, the Owner will be the one to determine, at his/her own discretion, the price of the Property.
Discount or promotional codes will take effect only if they are used at the time of making the Reservation Request or before the reservation is confirmed by the Owner, under no circumstances will the discount be applicable at a later time.
- MOVE-IN POLICY
After the Owner has approved the reservation and ABERENTO has sent confirmation of the reservation to both the Tenant and the Owner, including the contact information for both parties, it will be the Owner’s responsibility to provide any further instructions to the Tenant with regards to moving into the Property.
The Owner will ensure that the Property reserved by the Tenant is found in the expected and proper living conditions and that the features published in the Property Advertisement remain the same, as well as the pricing terms
Applicable policy for when a Tenant moves into the Property.
The Tenant, within 24 hours after the Move-in Date, may inform ABERENTO of all Significant Deficiencies for the Property, as well as to report on the inaccuracy of the Property with regards to the features indicated in the Advertisement, by sending an email to help@AbeRento.com, and stating the reservation number, while putting the Owner in copy and attaching the necessarily visual evidences (photos and/or videos) of the Essential Deficiencies. Once the email has been received by the ABERENTO staff, at its own discretion, the circumstances will be verified and assessed.
A Significant Deficiency is defined as a circumstance entailing non-liveable conditions, a health risk and/or substantial modifications that differ from the description in the Advertisement.
In the event that the ABERENTO staff deems that there is a significant deficiency, the Owner will be given a period of 36 hours to commence actions to resolve such deficiencies, which shall be settled within a reasonable timeframe.
In the event that the Owner does not resolve the deficiencies within a reasonable timeframe, he/she will be in breach of these Terms and Conditions, which will entitle the Tenant to cancel his/her reservation, which will mean that the Owner will adhere to the Cancellation Policy for Owners (See Cancellation Policy for Owners) and ABERENTO will provide the Tenant, at its own discretion, one of the following solutions:
- ABERENTO staff will be responsible for looking for an Property with similar features, where the Tenant may accept or reject the Property. This possibility will depend on whether ABERENTO can provide Property with similar features. In the event the substitute Property offered by ABERENTO is less than the price of the previous reservation, ABERENTO will pay the Tenant the difference between the new price and the price of the reservation.
- ABERENTO staff will refund the Reservation Fee
In the event that the ABERENTO staff considers that there is no Significant Deficiency and the Tenant cancels the reservation on the basis of unfounded reasons (at ABERENTO’s discretion), the Tenant will forfeit his/her Reservation Fee and the First Payment, where the First Payment will be fully transferred to the Owner.
ABERENTO will only transfer the First Payment, minus the Service Fee, to the Owner 48 hours after the Move-in Date (that which is indicated on the reservation), provided that the Tenant has not informed ABERENTO of any Significant Deficiency.
Lease Agreement signed between the Tenant and the Owner.
ABERENTO is not party to any Lease Agreement. This Agreement will be signed only by the Tenant and the Owner and, accordingly, ABERENTO will be held harmless of all legal matters, nor will it be held liable in the event of any dispute, disagreement or claim. Any situation resulting from the aforementioned Lease Agreement shall be settled between the Tenant and the Owner. Furthermore, ABERENTO will not be party to any negotiation regarding a bond or security deposit, required by the Owner and made by the Tenant, under the Lease Agreement or in any other type of Agreement, nor will it act an intermediary for any dispute arising as a result of a bond or security deposit.
ABERENTO advices that both the Tenant and the Owner thoroughly read the tenancy Agreement, or any other Agreement entered into, as it will be the instrument governing the relationship between both.
- CANCELLATION POLICY FOR OWNERS
In the event that the reservation had been approved by the Owner, and where the Tenant and the Owner have signed a Tenancy Agreement, in any of its forms, the cancellation policies will be those included under the aforementioned Agreement, of which ABERENTO is not party to.
In the event that the Owner cancels the reservation before the Move-in Date or before the Owner and the Tenant have signed a Tenancy Agreement, the Tenant will be refunded with the Reservation Fee, and First Payment. With regard to the Service Fee:
- a) In the event that the Owner cancels the reservation with 31 days’ notice or longer, with regards to the Move-in Date, ABERENTO will not charge any Fee to the Owner.
- b) If the Owner cancels the reservation with between 3 and 30 days’ notice before to the Move-in Date, he/she shall pay ABERENTO the amount equivalent to 25% of the First Payment.
- c) If the Owner cancels the reservation with less than 3 days’ notice before the Move-in Date, ABERENTO will charge the amount equivalent to 50% of the First Payment.
ABERENTO reserves the right to claim for any of the foregoing amounts in the event of it being necessary to apply any of the aforementioned penalties, where the Owner acknowledges and agrees that ABERENTO will send a request for payment and that he/she will be obliged to pay such amounts to ABERENTO.
- CANCELLATION POLICY FOR TENANTS
Note: Depending on the date on which you made your Reservation Request, a different Cancellation Policy might apply for a Tenant. Please read below for more information.
As a general rule applicable to all reservations made through the Platform, if the Tenant cancels the Reservation Request before its acceptance by the Owner, no amount shall be charged by ABERENTO as penalty.
As specified in Clause 5. Reservation Procedure, when the Tenant has sent a Reservation Request and it has been accepted by the Owner, ABERENTO shall charge from the Tenant the amount corresponding to the Reservation Fee plus the relevant Value Added Tax (VAT), along with the First Payment.
Once the reservation is confirmed by the Owner, any cancellation request by the Tenant shall activate ABERENTO Cancellation Policy for Tenants, which shall be applied by ABERENTO as penalty for breach of the present Terms and Conditions.
There are three (3) types of cancellation policies for Tenants, to be chosen at the Owner’s discretion, which will be published in the Advertisement for the Property. In the event that the Owner does not choose expressly any of them, the standard cancellation policy will be automatically applicable.
Please, for any consultation of these Policies, check the date of your Reservation Request and the Cancellation Policy chosen by the Owner, since the application of the corresponding Cancellation Policy depends on it, as indicated below:
- RENT PAYMENTS
After the Tenancy Agreement, or any other Agreement entered into between the Tenant and the Owner, has been signed, it is the sole responsibility of the Owner to collect rent payments from the Tenant. ABERENTO shall not be held liable, in any manner, for the collection of rent payments or for any outstanding payment that may arise.
- RELEASE FROM LIABILITY
After 48 hours have elapsed following the Tenant’s Move-in Date for the Property and where ABERENTO has transferred the First Payment to the Owner, all legal and any other type of relationship between ABERENTO and the Tenant and between ABERENTO and the Owner shall expire with regards to the reservation. ABERENTO shall not be held liable, for any reason, for any event arising from the subsequent relationship between the Owner and the Tenant.
Once the reservation has been finalised, the corresponding simplified invoice will be sent to both the Owner and the Tenant and, in the event should it be requested, a detailed invoice will be sent with a breakdown of the corresponding Value Added Tax (VAT) or any other applicable tax, depending on the country or place of the transaction.
- DAMAGE TO THE PROPERTY
The Tenant is responsible for maintaining the Property in the same condition when he/she arrived at the Property. The Tenant and the Owner acknowledge and accept that they are responsible for their own acts or omissions, as well as those of anyone who has been invited or granted access to the Property. ABERENTO will not be held liable, for any event, where damage have been caused to the Property, where such liability shall be resolved between Owner and Tenant.
- TERMINATION AND CLOSING OF ABERENTO ACCOUNTS
ABERENTO, at its sole discretion and without the need to substantiate the reasons, may restrict access to the Website, disable or cancel Advertisements, all without it being held liable and without the obligation to provide prior notice.
Owners may request that ABERENTO remove their own Advertisement for their Property from the Platform, by writing to: firstname.lastname@example.org. Please note that if the Advertisements are removed, ABERENTO is not obliged to transfer the content of the Advertisements to any Owner.
- HOW REVIEWS WORK
Once their stay at the property has ended, tenants will receive a message from AbeRento inviting them to fill out a review that will be published on our platform. The landlords, in turn, will be able to respond to said reviews. AbeRento reserves the right to not publish or to eliminate without prior warning reviews/responses that do not follow our Review Policy.
All details here https://www.aberento.co.tz/privacy-policies.